Frequently Asked Questions (FAQs)

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay. Some additional payment options may be available depending on your location.

Your online security is our highest priority. Our store is compliant with the highest level of Payment Card Industry (PCI) standards. All transactions are encrypted using advanced SSL security to ensure that your credit card information is 100% protected.

Yes, for certain services like Quran distribution and fasting meals, you can specify preferences. Contact us for details.

We provide updates and confirmations upon completion of the service, ensuring transparency in every step.

We ensure that every service is processed through authorized and trusted channels in the Haramain.

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed for execution, we cannot make any modifications.

The service delivery occurs usually 1 day after your order has been placed. Make sure to request any cancellations before this period to be eligible for a refund.

Yes! If you cancel your order anytime before the execution of the service, you will receive a full refund.

Most services are fulfilled promptly, but processing times may vary based on demand and logistics.

You can reach our customer service team via the "Contact Us" page. We aim to respond to all inquiries within 24 hours.